Business Operations Manager

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.

With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles .

We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application.

We look forward to getting to know you!

Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities Workato is looking for a Business Operations Manager to join our Japan team.

In this role, you will serve as both a strategic partner to the Head of Japan and a Sales Operations hub for the region. On one side, you will create executive-ready strategic content, managing execution of key priorities, and ensuring cross-functional alignment.

On the other, you will own Sales Operations — from reporting and pricing facilitation to Salesforce administration and sales enablement. This is a high-impact, dual-function role that requires both strategic thinking and operational rigor.

In this role, you will also be responsible to: Business Management Executive Support & Strategy Execution Create high-quality strategic content — executive presentations, business reviews, and briefing documents — for leadership and global audiences.

Cross-Functional Coordination Support cross-functional initiatives across Sales, Marketing, Professional Services, and Customer Success to drive Japan-wide alignment. Lead business readiness activities for new product launches, GTM initiatives, and organizational changes.

Sales Operations Reporting & Analytics Build and maintain reporting frameworks and dashboards to track pipeline health, team performance, and operational KPIs. Produce data-driven insights and actionable recommendations for weekly, monthly, and quarterly business reviews. Own QBR content creation — design and prepare high-quality materials for Japan leadership and global reporting.

Sales Enablement Support Sales Enablement activities including training materials, process documentation, and tool readiness. Drive standardization of sales processes and support onboarding programs to improve team-wide performance. Collaborate with global Enablement teams to localize and implement programs for the Japan market.

Pricing & Pricing Operations Facilitate Japan pricing decisions in collaboration with the global Pricing team and business leadership, ensuring alignment between market needs and pricing strategy. Prepare, maintain, and update Pricing Tools to ensure the sales team has accurate and current information for customer engagements.

Support pricing escalation processes and provide analysis to inform local pricing decisions. Sales Segmentation & Territory Support Support Sales Segmentation and Territory design exercises with data analysis and market insights. Provide segment-level analysis (customer characteristics, competitive landscape, growth potential) to inform resource allocation and GTM strategy.

Salesforce Administration (CRM) Manage Salesforce administration for Japan — including data quality management, user support, and report/dashboard creation. Drive Salesforce configuration and workflow improvements aligned with changes in the sales process. Partner with global RevOps/CRM teams to implement and localize system enhancements.

Requirements Qualifications / Experience / Technical Skills 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, preferably within a B2B SaaS or technology company. Hands-on experience in Sales Operations — covering at least one of: reporting/dashboards, pricing operations, or CRM administration.

Proven track record of supporting senior leadership (GM, Country Head, or C-suite) in strategy execution and executive content creation. Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations. Salesforce administration experience required; Salesforce Admin certification is a plus. ).

Experience with business planning processes — annual planning, QBRs, OKR/KPI frameworks. Familiarity with sales enablement platforms is a plus. Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment. Bachelor's degree in Business Administration, Economics, or a related field; MBA is a plus.

Soft Skills / Personal Characteristics Execution-focused ownership — drives multiple priorities in parallel through to completion without being directed. Analytical yet action-oriented — derives insight from data and converts it into practical recommendations quickly. Strong communicator — presents complex information clearly and concisely to both Japanese and global stakeholders at all levels.

Collaborative & relationship-oriented — builds trust and consensus across teams and functions; navigates cross-cultural dynamics with ease. Proactive & adaptable — takes initiative and thrives in ambiguous, fast-moving environments.