Engagement Manager

<h2><strong>Who we are </strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. </p> <p>Stripe Professional Services provides a rapid path to success and ongoing value for our users.

</p> <p><strong>Responsibilities</strong></p> <ul> <li>Own all facets of the relationship with the User<strong> </strong>&nbsp;- Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements.

</li> <li>Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes.

</li> <li>Deliver Program / Project Management expertise &amp; innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices.

They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.

In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associated tools, templates and processes</li> <li>Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives.

</li> <li>Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.

</li> <li>Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User’s assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan</li> <li>Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user.

This includes complete knowledge transfer and the handover to Stripe Support</li> <li>Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure</li> </ul> <p><strong>Who you are</strong></p> <p>We’re looking for someone who meets the minimum requirements to be considered for the role.

If you meet these requirements, you are encouraged to apply. </em></li> <li>Industry certifications to ensure project success.