Account Manager

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency.

Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Based remotely in Tokyo, the Account Manager (Japan) serves as the primary strategic partner and cultural anchor for Lyra Health’s global enterprise clients, with a dedicated focus on Lyra’s key global customer in Japan operations.

This role acts as the high-touch, local point of contact for the client’s regional leadership, ensuring that Lyra’s mental health solutions are seamlessly integrated within the unique regulatory and cultural landscape of the Japanese workplace.

By bridging the gap between global strategy and local execution, you will own the end-to-end client lifecycle—from driving high-impact engagement and strategic account management to securing long-term client retention through data-driven ROI.

As the regional subject matter expert, you will also serve as a vital escalation point for critical incidents, providing culturally nuanced crisis support and ensuring that Lyra's key strategic customer employees in Japan receive world-class care that respects local sensitivities and clinical standards.