Enterprise Accounting Success Manager
Join a growing Customer Success team as an Enterprise Accounting Success Manager, leveraging your accounting or audit experience to support enterprise clients with our Close Management solution. Hybrid role based in NYC with 3-4 days in-office per week.
Responsibilities
- Support enterprise customers in Close Management solution post-implementation
- Address accounting-specific questions and scenarios to maximize adoption
- Enhance client customer experience through engagement and satisfaction
- Build rapport with enterprise customer base using accounting expertise
About the role
The Enterprise Accounting Success Manager will be joining a growing Customer Success team to help support the Enterprise customer base in our Close Management solution. The Accounting Success Management team maintains high levels of satisfaction and engagement among our customers to ensure their long-term success with the solution.
Having previous professional accounting or audit experience will allow the candidate to build instant rapport with our enterprise customer base by addressing accounting specific questions, scenarios, or other elements during the post implementation phase to maximize adoption and enhance our clients entire customer experience.
This role will report to our NYC office has a requirement of working in office 3 days per week (Tuesday - Thursday). Starting in 2026, we plan to expand to 4 days per week, adding Mondays.