Customer Experience Data Analyst

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive.

Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands.

Hospitality is all about taking care of others, and it defines our culture. Join our dynamic team as a CX Data Analyst and play a pivotal role in transforming customer experience through data-driven insights. In this role, you will harness the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty.

Your work will directly impact our mission to deliver exceptional service, making every customer interaction meaningful.

) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Christmas Bonus - 30 days 20 days of paid time off a year 25% vacation premium Private health, dental, and life insurance Monthly social events and happy hours ***The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker.

That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office three days a week—giving employees the best of both worlds: in-person collaboration and flexibility. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment.

As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.

While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.

OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.