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OpenTable

Account Manager, Bilingual

Miami, FL Otherposted 20d agoMid

OpenTable seeks a bilingual (Spanish/English) Account Manager based in Miami to manage a portfolio of restaurant partners, driving retention and sales through consultative relationships. This field role offers a competitive salary ($80k-$90k) and comprehensive benefits including mental health support, paid parental leave, and development opportunities.

Annual salary$80,000 – $90,000

Responsibilities

  • Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants.
  • Assist restaurant management with configuration to optimize reservation flow.
  • Understand customer needs and identify sales opportunities to sell premium marketing tools.
  • Build and utilize data-driven presentations for ongoing business reviews.
  • Act as an advocate for restaurant customers and resolve cross-functional issues.

About the role

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive.

Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands.

Hospitality is all about taking care of others, and it defines our culture. The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. Note: This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market. Bilingual Spanish proficiency is also required.

Key Responsibilities and Duties: Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.

Assist restaurant management with configuration to optimize reservation flow Understand customer needs and identify sales opportunities to sell premium marketing tools Build and utilize data-driven presentations for ongoing business reviews Achieve company goals and sales objectives set quarterly.

) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Competitive retirement and health plans Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $90,000USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.

While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.

OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

About OpenTable

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