Senior Customer Success Manager
Loop, a domain-specific AI company in logistics, seeks a Senior Customer Success Manager to own strategic global accounts, drive retention and expansion, and act as a trusted advisor to C-suite stakeholders. Benefits include 100% premium coverage for medical/dental/vision, unlimited PTO, and professional development budget.
Responsibilities
- Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
- Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
- Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
- Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
- Translate data into actionable insights that drive cost savings and operational improvements
About the role
About Loop Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale.
Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks. P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. H. Robinson.
About the Role As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value. This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.