AI Value Partner, Customer Analytics

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi , an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Role Overview: Cresta is expanding its Customer Success organization with a dedicated analytics function focused on customer value realization.

As an AI Value Partner, Customer Analytics , you’ll be the technical engine behind measuring and storytelling customer impact—designing experiments, analyzing conversational and operational data, and building dashboards that quantify Cresta’s value. You’ll sit within the Customer Success organization and partner closely with Customer Success Managers, Sales, Product, and Engineering .

Your work will power ROI discussions, pilots, QBRs and ongoing strategic customer engagements. This role is ideal for someone early in their data science career who enjoys hands-on analytics, problem-solving, and turning ambiguous business questions into clear, actionable insights.

) Basic NLP or classification experience related to agent behavior or customer intent Success Criteria: Within 6–9 months, a successful hire will have: Built dashboards and reporting foundations used across Customer Success Implemented standardized pilot measurement and experimentation approaches Supported strategic customer analyses that improved renewals or expansion confidence Created scripts and automations that significantly reduce manual analysis Earned trust as the go-to analytics partner for Customer Success Perks & Benefits: We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs Flexible vacation time to promote a healthy work-life blend Paid parental leave to support you and your family Monthly Gym & Phone allowance Work from home office stipend to help you succeed in a remote environment Lunches and dinners included for in-office employees via Grubhub Compensation At Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people.

We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Bonus + Equity Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

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